Privacy Policy:
Air Conditioning Geelong respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to personal information collected through airconditioninggeelong.com.au and explains what information may be collected, how it may be used and disclosed, and how you can contact us about your personal information.
Air Conditioning Geelong is the website and business name used to market air conditioning services in the Geelong region.
Air conditioning services are provided by Climatic Air Conditioning, operated by Climatic Geelong Pty Ltd, ABN 65 692 403 400.
Where you submit an enquiry through this website, your details may be provided to Climatic Air Conditioning so they can contact you regarding your air conditioning, heating, cooling, hot water or related service requirements.
Any quotations, invoices, warranties, service agreements and air conditioning work resulting from an enquiry are provided by Climatic Air Conditioning.
Personal Information We May Collect
The personal information collected through this website will depend on how you interact with us.
This may include:
- Your name
- Phone number
- Email address
- Street address or property address
- Suburb or location
- Details about the service or work you are enquiring about
- Information you provide through website forms, email or telephone enquiries
- Any other information you voluntarily provide when contacting us
We may also automatically collect limited technical information when you visit the website, including your IP address, browser type, device type, referring website, pages visited and the date and time of your visit.
How We Collect Personal Information
Personal information may be collected when you:
- Submit an enquiry or contact form
- Request a quote or consultation
- Contact us by telephone or email
- Interact with the website
- Respond to communications relating to an enquiry
- Provide information to Climatic Air Conditioning in connection with an enquiry originating through this website
We aim to collect only information that is reasonably necessary for the purpose for which it is required.
How We Use Personal Information
Personal information collected through Air Conditioning Geelong may be used to:
- Respond to your enquiry
- Arrange a consultation, inspection or site visit
- Understand your heating, cooling, hot water or air conditioning requirements
- Provide your enquiry to Climatic Air Conditioning for follow-up
- Assist Climatic Air Conditioning with preparing quotations or discussing suitable services
- Contact you regarding your enquiry or requested service
- Operate, maintain and improve the website
- Understand how visitors use the website
- Measure the effectiveness of advertising and marketing campaigns
- Maintain website security and prevent misuse
- Meet applicable legal or regulatory requirements
We will not use your personal information for an unrelated purpose unless we have your consent or are otherwise permitted or required to do so.
Climatic Air Conditioning
Air conditioning services promoted through Air Conditioning Geelong are provided by Climatic Air Conditioning, operated by Climatic Geelong Pty Ltd.
When you submit an enquiry, your personal information may be provided to Climatic Air Conditioning so their team can contact you, discuss your requirements, arrange a site visit, prepare a quotation or provide the requested service.
Once your information has been provided to Climatic Air Conditioning, it may also be handled by Climatic Air Conditioning in connection with quotations, installations, servicing, repairs, warranties, invoicing and ongoing customer service.
Air Conditioning Geelong and Climatic Air Conditioning are not presented as the same business entity.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- Climatic Air Conditioning and Climatic Geelong Pty Ltd
- Website hosting and technology providers
- Email and form-processing providers
- Customer relationship management or enquiry-management providers
- Analytics and advertising platforms
- Professional advisers, including accountants, legal advisers or insurers
- Government agencies, regulators or law-enforcement authorities where required or authorised by law
We do not sell or rent personal information to third parties.
Website Analytics and Advertising
This website may use analytics, advertising and measurement technologies to help us understand website traffic, improve the website and measure the performance of advertising campaigns.
These services may include Google services such as Google Analytics, Google Ads conversion tracking and related measurement technologies where they are enabled on the website.
These services may collect information such as:
- IP address
- Device and browser information
- Pages viewed
- Referring websites
- Interactions with the website
- Advertising and conversion information
Information collected through these services is generally used in an aggregated or analytical form to understand website performance and improve advertising.
Cookies
Air Conditioning Geelong may use cookies and similar technologies.
Cookies are small files stored on your device that can help websites remember information about your visit.
Cookies may be used for purposes including:
- Website functionality
- Remembering visitor preferences
- Website analytics
- Traffic measurement
- Advertising measurement
- Conversion tracking
- Website security
You can adjust your browser settings to refuse or delete cookies. Disabling cookies may affect the operation of some website features.
Overseas Processing and Storage
Some third-party technology, analytics, hosting, email or advertising providers may process or store information using systems located outside Australia.
For example, some global technology providers may process information in the United States or other countries in which they or their service providers operate.
Where personal information is disclosed overseas and Australian privacy law applies, reasonable steps will be taken as required to ensure personal information is handled appropriately.
The particular countries involved may vary depending on the technology and service providers used by the website from time to time.
Data Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate website security, access controls, secure hosting and limiting access to personal information to people or service providers who reasonably require it.
No internet transmission or electronic storage method is completely secure, and absolute security cannot be guaranteed.
Retention of Personal Information
Personal information will generally be retained only for as long as reasonably necessary for the purpose for which it was collected, to manage an enquiry or service relationship, or to meet legal, accounting or administrative requirements.
Information that is no longer reasonably required may be deleted, destroyed or de-identified where appropriate.
Accessing or Correcting Your Personal Information
You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate, incomplete or out of date.
Privacy enquiries relating to this website can be made using the contact details below.
We may need to verify your identity before providing access to personal information.
Where applicable, requests will be handled in accordance with Australian privacy law.
Privacy Complaints
If you believe your personal information has been handled incorrectly, please contact us and provide details of your concern.
We will review the matter and aim to respond within a reasonable period.
Where the Australian Privacy Principles apply and you are not satisfied with the response to a privacy complaint, you may also be able to contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
For privacy questions, access or correction requests, or privacy complaints, please contact:
Air Conditioning Geelong
Air conditioning services provided by Climatic Air Conditioning
Climatic Geelong Pty Ltd
ABN 65 692 403 400
Unit 2, 112 Balliang Street
South Geelong VIC 3220
Phone: (03) 5214 8711
Email: [email protected]
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, our information-handling practices, service providers or applicable requirements.
The current version will be published on this website.
Last updated: September 2026